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| Client systems interfaces allow new
call-outs to be logged automatically
from your client's call-handling system,
reducing data entry, eliminating
transcription errors and speeding
response times. Solution
interfaces can be achieved with
any third party call handling system
(with co-operation from the third
party supplier). |
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| Client web access allow new
call outs to be logged automatically
from your client's call-handling system,
reducing data entry, eliminating
transcription errors and speeding
response times. This facility allows
jobs to be batched and sent at specified
time intervals or simply as they
are received, bo |
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| Client
and management KPI reports are key
to determining service quality,
productivity impovement and SLA
adherence. Vixensoft solutions provide
you with fundamental reports and
the raw data and flexible functionality
to create bespoke reports, as required. |
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| Work scheduling can be manual or automatic (dynamic) and guided by skill sets, working hours,
job status and real-time location
for optimium efficiency. |
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Engineer & vehicle tracking offer closer monitoring of field-based operations to help boost performance efficiency. They can also minimise journey lengths, speeding response times, reducing fuel costs and minimising fleet emissions. |
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| Auto-texting tenants with pre-visit reminders and estimated time of arrivals (ETAs) can significantly improve Access Rates. |
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| eVan Stocks help to improve First Fix rates and
facilitate purchase ordering by enabling engineers to record which materials they have used and request restocking, either from stores or direct from the supplier, where arranged. |
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| eRequisitions enables engineers to submit
purchase order requisitions to the
office from on-site (or even direct
to the supplier, if agreed). The
process keeps engineers informed of
the order's progress through to delivery,
and allows for the return of an electronic delivery
note to speed Actual Cost
postings and invoicing. |
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| eForms return completed job details and requisite industry
forms (eg CP12 - Landlord's Gas
Safety Certificate) from on-site, saving 'paper-chasing' and automatically updating site records. eForms can be completed
on-site using pre-set forms on the
engineer's PDA, with auto-fill,
mandatory fields, drop down lists
and electroinc signatures. This
important facility speeds the return
of job details, in turn speeding
client invoicing and helping to
improve cash flow. |
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| eTimesheets simplify the return of the worked
hours information essential to invoicing
and payroll processing. An authorisation
process is built in to the system
(with flexibility to suit your prefered
working practice) and, in conjunction
with Vehicle Tracking, exception reports
can be created automatically to assist
management in verifying submissions. |
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| Our
solutions offer a fully integrated
suite of modules, including CIS
compliant Financials, Payroll, Job Costing, Purchase Odering, Stock Control & Estimating. Alternatively, your Property
Maintenance solution could be interfaced
with your existing system, where possible. We have proven integration
with leading systems, including SAP
and Sage. |
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