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Inspace Partnerships continues to deliver with Vixensoft

Inspace Partnerships, the Local Authority and Housing Association maintenance division of the Inspace Group, has now implemented ViXEN systems at fourteen different client sites.

Providing services including planned, cyclical and responsive repairs, Decent Homes improvement works and regeneration schemes, Inspace Partnerships originally looked to Vixensoft to provide an integrated mobile data solution for their existing contracts with four Local Authorities. Vixensoft’s successful implementation led Inspace Partnerships to award them five further Partnerships contracts and the relationship continues.
Click the logo to visit the Inspace website and learn more about their services.

Richard Baxter, Head of IT at Inspace Plc, said “It is a basic premise of our business that Inspace Partnerships uses a standard software solution to provide a highly stable service to all of its clients. Our central ViXEN system is used in nine different client sites, and was chosen because it is written to industry standards in proven programming languages and runs on a reliable operating system platform (in our case, HP-UX).

All Inspace contracts use the same version of the software, with the ability to meet specific client requirements provided through enabling or disabling optional system functionality. Software failures are very rare and in the past two years the only major system interruptions have been due to network failures. The system is able to recover from infrastructure failures with little or no supplier intervention.

Management reporting is essential to us and we utilise a database enquirer to interrogate information within Vixen. This allows us to extract any information within an individual field into Microsoft Excel/Pivot Tables, etc. All management information can then be represented within tables or graphically.

The system is very flexible and allows us to monitor performance accurately and simply in a very visual format, with reports able to be developed to suit every client. Operationally and financially we believe that ViXEN offers a robust and reliable platform for our business and our customers. We place the greatest importance upon deliveries that do not impact upon our clients' business, and believe that Vixensoft shares that philosophy.”


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